• We strive to dispatch all in-stock items within 1 to 2 working days. Orders placed on Friday will be dispatched the following Saturday.
• Check average shipping times and costs by country.
• If you placed a pre-order or ordered a customized item, please refer to the shipping info in the product description for specifics.

• Free shipping is offered for orders exceeding SAR 500 in select GCC countries (Oman, Kuwait, Qatar, UAE, Bahrain) and for orders over $150 in the United States.
• For all other orders, shipping costs will be calculated based on the weight of the items and the destination country.
• Please be advised that certain orders may be shipped in multiple parcels due to weight restrictions.

For more information, please read the full shipping policy.

APPAREL

• Just give us a heads up within 14 days of delivery if you're not satisfied with your purchase, and we'll sort it for you!

CUSTOM PRODUCTS

• In the case of custom-named items, we are unable to offer size exchanges as these products are tailored specifically for you. Please check the size chart before ordering.

• For return instructions, please contact our support team at Support@TwisMinds.gg or reach us via WhatsApp at +966 55 522 5946.
• Be sure to include your order number (which typically begins with TWIS/TWIST or consists of a 6-digit number) or proof of purchase.
• Following your notification, you will have an additional 14 days to return the item.
• Please do not send your purchase back to the manufacturer or to the address from which you received the order.