Refund Policy
At Twisted Minds, we value your satisfaction and strive to ensure a seamless shopping experience. Our refund policy is designed to be straightforward and fair. Please review the following terms:
Eligibility for Refunds:
- Refunds are available only for customers residing in Saudi Arabia and Gulf Cooperation Council (GCC) countries.
- To request a refund, you must submit your request within 24 hours of placing your order. Refund requests made after this time frame will not be considered.
Refund Process:
- To initiate a refund, please contact our customer support team at support@twisminds.gg or through our designated communication channels.
- Provide your order number, proof of purchase, and the reason for the refund request.
- Once your refund request is approved, we will process the refund to the original payment method used during the purchase.
Important Notes:
- Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
- Items that have been used, altered, or damaged after delivery are not eligible for refunds.
- Shipping fees, if applicable, are non-refundable.
Twisted Minds reserves the right to refuse any refund request that does not comply with the terms stated above. By placing an order, you agree to this refund policy and understand that it is subject to change without prior notice. Any disputes arising from this policy will be governed by the laws of Saudi Arabia.
If you have further questions or need assistance, don’t hesitate to reach out to our customer support team. We’re here to help!
