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Terms & Conditions

Welcome to the official website of Twisted Minds eSports. By accessing this site or making a purchase, you agree to comply with and be bound by the following terms and conditions (“Terms & Conditions”). These terms govern your use of our website and all associated services, so we encourage you to read them carefully.

Acceptance of Terms

The terms “we,” “us,” and “our” refer to Twisted Minds. By engaging with our website, you are entering into a legally binding agreement with us. This agreement applies to all users of the site, including but not limited to browsers, customers, merchants, and content contributors. If you do not agree to these Terms, please refrain from using our site or services.

Modifications to Terms

We reserve the right to modify these Terms & Conditions at any time. Any changes will be posted on this page, and we encourage you to review this page periodically to stay informed of any updates. Your continued use of the site following the posting of any changes constitutes your acceptance of those modifications.

E-Commerce Platform

Our online store operates through Shopify Inc., a trusted e-commerce platform that enables us to offer products and services to you. By making a purchase through our store, you also agree to comply with Shopify's Terms of Service and Privacy Policy.

Section 1 - Online Store Terms

By accepting these Terms & Conditions, you affirm that you are at least the age of majority in your state or province of residence, or that you are of such age and have obtained the consent of your parent or guardian to allow any minor dependents to access and use this site.

You agree not to use our products for any unlawful or unauthorized purposes. Additionally, in utilizing our services, you must comply with all applicable laws and regulations, including but not limited to copyright laws within your jurisdiction.

You are prohibited from transmitting any harmful code, including but not limited to viruses or worms, that may disrupt or damage our site or services. Any breach or violation of these Terms may result in the immediate termination of your access to our services.

Section 2 - General Conditions

We reserve the right to refuse service to any individual for any reason at any time.

You acknowledge that your content (excluding credit card information) may be transmitted in an unencrypted manner and may involve (a) transmission over various networks, and (b) alterations to comply with the technical requirements of connecting networks or devices. Please note that credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our services, or any access to the services or any contact made through the website, without our express written permission.

The headings utilized in this agreement are for convenience purposes only and shall not limit or otherwise affect the interpretation of these Terms.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We do not warrant that the information provided on this site is accurate, complete, or current. The content available here is intended for general informational purposes only and should not be relied upon as the sole basis for making decisions. We recommend consulting primary, more accurate, complete, or timely sources before making any decisions. Any reliance on the material presented on this site is at your own risk.

This site may include historical information, which is inherently not current and is offered solely for your reference. We reserve the right to modify the contents of this site at any time, but we are not obligated to update any information. It is your responsibility to monitor any changes made to our site.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without prior notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.

We shall not be held liable to you or any third party for any modifications, price changes, suspensions, or discontinuations of the Service.

Section 5 - Products or Services

Certain products or services may be exclusively available through our online platform. These offerings could have limited quantities and are subject to our Return Policy for any returns or exchanges.

We make every effort to accurately represent the colors and images of our products on our website. However, we cannot guarantee that the display on your monitor will reflect the true colors of the products.

Twisted Minds reserves the right to restrict the sale of our products or services to any individual, geographic region, or jurisdiction at our discretion. This may be applied on a case-by-case basis. We also maintain the right to limit the quantities of any products or services available for purchase.

Product descriptions and pricing are subject to change without notice at our sole discretion. We retain the right to discontinue any product at any time. Any offers for products or services on this site are void where prohibited by law.

We do not guarantee that the quality of any products, services, information, or other materials purchased or obtained will meet your expectations, or can we assure that any errors in our Service will be corrected.

Section 6 - Accuracy of Billing and Account Information

Twisted Minds reserves the right to refuse any order you place. At our sole discretion, we may impose limits on the quantities purchased per individual, household, or order. Such restrictions may apply to orders made through the same customer account, the same credit card, or using the same billing and/or shipping address. If we make any changes to or cancel an order, we will attempt to notify you using the email address and/or billing information provided at the time of the order. We also reserve the right to limit or prohibit orders that, in our judgment, appear to be made by dealers, resellers, or distributors.

You agree to provide accurate, current, and complete information for all purchases made at our store. It is your responsibility to promptly update your account information, including your email address and credit card details, to ensure that we can successfully process your transactions and communicate with you as necessary.

For further details, please refer to our Returns Policy.

Section 7 - Optional Tools

We may provide you with access to third-party tools that we do not monitor, control, or provide input for.

You acknowledge and agree that we offer access to these tools on an "as is" and "as available" basis, without any warranties, representations, or conditions of any kind, and without endorsement. Twisted Minds shall not be liable for any issues arising from or related to your use of these optional third-party tools.

Your use of any optional tools made available through our site is entirely at your own risk and discretion. We encourage you to familiarize yourself with and agree to the terms provided by the relevant third-party providers before using these tools.

In the future, we may introduce new services and features on our website, including the release of additional tools and resources. Any new features or services will also be subject to these Terms of Service.

Section 8 - Third-Party Links

Certain content, products, and services available through our Service may include materials from third parties.

Links to third-party websites on our site may direct you to platforms that are not affiliated with Twisted Minds. We do not assume responsibility for examining or evaluating the content or accuracy of these sites. Furthermore, we do not warrant and will not be liable for any third-party materials or websites, or for any products or services provided by third parties.

We shall not be held liable for any harm or damages arising from the purchase or use of goods, services, resources, content, or any transactions conducted in connection with third-party websites. We encourage you to carefully review the policies and practices of any third parties and to ensure your understanding before engaging in any transactions.

Any complaints, claims, concerns, or inquiries regarding third-party products should be directed to the respective third party.

Section 9 - User Comments, Feedback, and Other Submissions

If you submit certain specific materials at our request (such as contest entries), or if you voluntarily send creative ideas, suggestions, proposals, plans, or other materials (collectively referred to as "comments"), you agree that we may, at our discretion, edit, copy, publish, distribute, translate, and otherwise use any comments you provide in any medium without restriction. We are under no obligation to: (1) maintain the confidentiality of any comments; (2) provide compensation for any comments; or (3) respond to any comments.

While we may, at our discretion, monitor, edit, or remove content that we deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, we are not obligated to do so.

You agree that your comments will not infringe upon the rights of any third party, including but not limited to copyright, trademark, privacy, personality, or other personal or proprietary rights. Additionally, you warrant that your comments will not contain any libelous, unlawful, abusive, or obscene material, nor any computer virus or malware that could harm the operation of our Service or related websites. You may not use a false email address, impersonate someone else, or otherwise mislead us or third parties regarding the origin of any comments. You bear sole responsibility for any comments you make and their accuracy. Twisted Minds assumes no responsibility and liability for any comments made by you or any third parties.

Section 10 - Personal Information

The submission of your personal information through our store is governed by our Privacy Policy.

Section 11 - Errors, Inaccuracies, and Omissions

Occasionally, information on our site or within the Service may contain typographical errors, inaccuracies, or omissions that may pertain to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. Twisted Minds reserves the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on related websites is found to be inaccurate at any time, without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify any information in the Service or on related websites, including but not limited to pricing information, except as required by law. Any specified update or refresh date noted in the Service or on related websites should not be interpreted to mean that all information in the Service or on related websites has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions outlined in these Terms of Service, you are expressly prohibited from using the site or its content for the following purposes:

(a) Any unlawful activity;
(b) Soliciting others to engage in unlawful acts;
(c) Violating any international, federal, provincial, state regulations, rules, laws, or local ordinances;
(d) Infringing upon or violating our intellectual property rights or those of others;
(e) Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) Submitting false or misleading information;
(g) Uploading or transmitting viruses or any other type of malicious code that may affect the functionality or operation of the Service, related websites, other websites, or the Internet;
(h) Collecting or tracking the personal information of others;
(i) Engaging in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping;
(j) Any obscene or immoral purpose; or
(k) Interfering with or circumventing the security features of the Service, related websites, other websites, or the Internet.

Twisted Minds reserves the right to terminate your access to the Service or any related website for any violations of these prohibited uses.

Section 13 - Disclaimer of Warranties; Limitation of Liability

Twisted Minds does not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You acknowledge that we may, from time to time, remove the Service for indefinite periods or discontinue it at any time without notice.

You expressly agree that your use of, or inability to use, the Service is at your own risk. The Service, along with all products and services delivered to you through it, is provided on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind, either express or implied. This includes, but is not limited to, implied warranties or conditions of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.

Under no circumstances shall Twisted Minds, including our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any Service or products procured through the Service, or for any other claim related in any way to your use of the Service or any products, including but not limited to any errors or omissions in any content, or any loss or damage incurred as a result of the use of the Service or any content (or products) posted, transmitted, or otherwise made available through the Service, even if advised of the possibility of such damages.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification

You agree to indemnify, defend, and hold harmless Twisted Minds, along with our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising from your breach of these Terms of Service or any documents incorporated by reference herein, or your violation of any law or the rights of any third party.

Section 15 - Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity or enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities incurred by the parties prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

If, in our sole judgment, you fail to comply with any term or provision of these Terms of Service, or if we suspect that you have failed to do so, we may terminate this agreement at any time without notice. In such cases, you will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof).

Section 17 - Entire Agreement

The failure of Twisted Minds to exercise or enforce any right or provision of these Terms of Service shall not be deemed a waiver of such right or provision.

These Terms of Service, along with any policies or operating rules posted by us on this site or regarding the Service, constitute the entire agreement and understanding between you and us, governing your use of the Service. This agreement supersedes any prior or contemporaneous agreements, communications, and proposals—whether oral or written—between you and us, including any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service, along with any separate agreements through which we provide you Services, shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

Section 19 - Twisted Minds Coupon/Discount Policy

From time to time, we may issue coupons and/or discounts applicable to qualifying products available in our store. The use of these coupons and/or discounts is subject to the following limitations and guidelines:

  • Single Use: Only one coupon and/or discount may be applied per customer per transaction. Coupons and discounts cannot be combined in a single order.
  • Unique Code: Each coupon or discount code is valid for a single use only, unless otherwise specified by us.
  • Application Process: To apply a coupon or discount, enter the specific code provided during the checkout process. We do not guarantee the accuracy or effectiveness of these codes. If you experience any issues with your coupon or discount, please refer to the Contact Information section below to reach out to us. We reserve the right to replace malfunctioning coupons or discounts at our discretion.
  • Limitations: Coupons and discounts are subject to reasonable restrictions, including but not limited to effective dates, expiration dates, exclusions on certain items, and any other limitations we may impose. We retain the right to determine such restrictions at our discretion.
  • Non-Applicability to Past Purchases: Coupons and/or discounts cannot be applied to previous transactions.
  • Validity: Expired or altered coupons and discounts will not be honored.
  • No Cash Value: Unless mandated by applicable law, coupons and discounts have no cash value. Under no circumstances may they be redeemed for cash, credit, or any other form of payment. If the application of a coupon results in a final item price below zero (SAR 0), the coupon may only be redeemed up to the amount that results in a zero (SAR 0) price.
  • Right to Refuse: We reserve the right to refuse any coupon at our sole discretion.
  • Taxes and Fees: Sales tax, along with any applicable shipping and handling fees, will be applied to all purchases in accordance with the laws of the relevant jurisdiction, regardless of any coupons or discounts applied.
  • Product Availability: Coupons and discounts may not be applicable to certain products, as determined at our discretion. We do not guarantee the availability of any products; certain items may be out of stock and subject to availability.
  • Prohibition on Resale: You are prohibited from selling any coupons or discount codes provided to you.

Returns: If you return a product purchased using a coupon or discount, we will refund you the product's value minus the amount of the coupon or discount applied. For clarity, you will not be reimbursed for the value of the coupon or discount itself.

Section 20 - Changes to Terms of Service

You can view the most current version of the Terms of Service at any time on this page. Last Updated: 30/10/2024

We reserve the right to modify, update, or replace any part of these Terms of Service at our sole discretion by posting the changes on our website. It is your responsibility to periodically review our website for any updates. Your continued access to or use of our website or services following the posting of any changes constitutes your acceptance of those changes.

Section 21 - Contact Information

If you have any questions regarding these Terms of Service, please reach out to us at support@twisminds.gg.