At Twisted Minds, we are committed to providing the best shopping experience for our customers. Below are the details of our Return and Exchange Policy:

You can exchange your purchases within 7 days of receiving your order, provided the following conditions are met:

Eligibility for Exchange

• The product must be in its original condition, unused, and sealed in its original packaging with all tags attached.
• Exchanges are limited to Saudi Arabia and Gulf countries only.
• Promotional or discounted items cannot be exchanged.

Size-Related Exchanges

• If the size does not fit, you can request an exchange within 7 days of receiving the order.
• The product must be unused and retain all commercial tags.
• Shipping fees for size-related exchanges are covered by the customer.

You can return your purchases within 24 hours of receiving your order under the following conditions:

Eligibility for Return

• Returns are available for Saudi Arabia only.
• The product must be in its original condition, unused, sealed, and with all tags attached.
• Returns are accepted for
• Incorrect products received (e.g., you ordered Product A but received Product B).
• Manufacturing defects or damage during shipping.

Refund Process

• Refunds are processed after the returned product passes our inspection.
• Shipping costs for product returns due to defects or errors are covered by Twisted Minds.

Timeframe for Returns/Exchanges

• Customers must contact us within 7 days of receiving the order to initiate a return or exchange process.

Original Packaging

• The product's box, bag, or container is considered part of the product. Any damage or tampering with the packaging may result in rejection of the return or exchange request.

Inspection

• Products are thoroughly inspected upon return. If the item shows signs of use, tampering, or damage, the request will be declined. The customer can reclaim the product, covering any shipping costs.

Promotional Items

• Items purchased during sales or with discount codes are non-refundable and non-exchangeable.

Shipping Responsibilities

• For non-defective products, customers bear all shipping costs for returns or exchanges.
• Twisted Minds covers shipping fees for defective or incorrect items.

Unclaimed Shipments

• If a shipment is not received and is returned to us, the customer will bear the costs for reshipping.

Health and Hygiene

• Certain items are non-returnable or non-exchangeable due to health regulations.

One-Time Return Label

• Return labels are issued once per order number. Ensure the item is shipped back within 24 hours of receiving the label.